Pile Up Games
General Conditions
The present conditions are agreed between Conjugar Criativo, Unipessoal Lda. - company that owns the brand PILE UP GAMES, with headquarters at Rua dos Combatentes, nº 13 - 3105 - 437 Vermoil, PORTUGAL; registered at the Conservatória do Registo Comercial de Pombal (Portugal) with tax number (PT) 510 768 725 - hereinafter referred to as “PILE UP GAMES”, and between anyone who wishes to purchase through the website www.pileupgames.com, hereinafter referred to as “customer”.
These conditions refer exclusively to natural persons who are not traders. The parties agree that their relations will be governed exclusively by the general conditions described herein.
Products
Although we do everything so that the photographs, videos, and descriptions that illustrate the products are the most appropriate and accurate, they do not enter the contractual field and do not constitute any commitment on the part of PILE UP GAMES.
Prices
The sales prices indicated on the website are in euros, with taxes and fees included. The prices shown take into account the VAT applicable on the day of the order. After this date, prices can be modified at any time. Delivery costs are borne by the customer and are charged at the end of the order, depending on the selected products and delivery destinations.
Prices and specifications are subject to change without notice. In the treatment of your order, any price errors that may be presented on the website due to technical anomalies will be detected. In this situation, the customer is contacted. If the price of the product presented on the website is actually lower, the difference is returned. If the price is higher the customer will be contacted and will be able to accept or cancel the order.
Order
The customer can place his order online, on the website www.pileupgames.com.
To finalize your order the customer must provide personal data, your name, address, etc. For this, the customer must fill in all the mandatory fields of the shopping bag ordering process.
When placing an order, the customer expresses his acceptance, fully and completely, of the general conditions of sale, prices, and description of the products contemplated in this transaction. These general conditions of sale will be the only ones applicable between the two parties.
Any dispute on this last point will be resolved through an exchange of information and with the guarantees mentioned below.
In the absence of availability of any article, PILE UP GAMES undertakes to inform the customer as soon as necessary
Promotions
When indicating a promotion code, you exclusively benefit from the offer described in that promotion, no longer benefiting from the existing discounts on the website www.pileupgames.com.
The customer can only use one promotional code per order.
Each code has a term of use - this validity is indicated in the email or the leaflet corresponding to the code.
Promotional codes may be subject to other conditions, described in the special offer you received by email or in a brochure.
Shipping Costs
The total cost of delivery is added to the order, depending on the selected products and delivery destination. This value is always indicated to the customer in their shopping cart, before completing their order.
PILE UP GAMES reserves the right to change the values and scale of postage presented without prior notice.
Delivery
Products purchased on the website are delivered:
At the delivery address as you fill in the fields requested in the "delivery address" menu.
For your convenience, the customer must indicate an address where someone can receive your order.
1. When making a purchase, the customer must pay attention to the specifications referred to in the delivery cost information.
2. PILE UP GAMES reserves the right and duty to dispatch the order within 3 working days after the payment of the purchase price has been properly collected.
3. PILE UP GAMES is not responsible for delivery times from the day the order is shipped since they depend on the postal services of each country. At the time of purchase, the customer must bear in mind the possibility of his order being subjected to review by the customs services. PILE UP GAMES recommends the client consult with the customs services of the country of destination to know the terms, conditions, and costs of customs clearance services, which are already claimed to be the client's full responsibility.
PILE UP GAMES does not assume any responsibility for inconveniences or losses inherent in any non-compliance with delivery times by the company hired to carry out deliveries.
Payment
PILE UP GAMES offers the following payment methods:
1. Bank transfer
The ordered products will be reserved for a maximum period of five days; please proceed to bank transfer within this period to:
Account holder: Conjugar Criativo, Unipessoal Lda.
Bank: Caixa de Crédito Agrícola
For international transfers, please use the following data:
IBAN: PT50004531124033014431322
BIC SWIFT: CCCMPTPL
You must indicate in the transfer description the reference of your order and your first and last name. The proof must be sent to our email address: info@pileupgames.com.
PILE UP GAMES is not responsible for any commission that your bank may charge.
2. Credit card.
3. Paypal - when selecting this payment method, you will be redirected to the PayPal page.
4. ATM - If you choose this method, the customer will receive an email with all the data so that he can proceed with the payment of his order at any ATM in the Multibanco network or through the home banking service.
Guarantee
All items can be exchanged or refunded; the exchange or refund request must be made within 15 (fifteen) days after the date of receipt. The customer also has the right to withdraw from the order. Please note the return, exchange, and withdrawal conditions:
1. In case of product (s) return and respective refund, all packaging and contents must be in the exact original conditions. The value of the product (s) will only be returned after verification of these conditions. The returned product (s) must be accompanied by a copy of the order invoice.
2. In the case of an exchange, if the new order has a higher cost, the customer will have to pay for the difference. You should also check that all packaging and contents are in the exact original condition.
3. In case of withdrawal of the order, the customer will have to communicate in writing his intention to withdraw (by email); will then be returned to the final total value of the order (shipping included). If the order has already been shipped, the customer will have to communicate in writing his intention to withdraw (by email) and reject the order when it is delivered to the address indicated; in this case, only the value of the items will be returned and not the value of the postage.
4. All items are guaranteed by law against manufacturing defects. However, if there are any manufacturing defects, contact us and describe the problem encountered - never return the order without first contacting us!
5. PILE UP GAMES does not accept returns sent with postage to pay or collection.
6. In case the conditions of return and refund are verified, PILE UP GAMES undertakes to reimburse the customer within a maximum period of 30 (thirty) days after receiving the return.
7. The shipping costs associated with the return and/or exchange of products are borne entirely and exclusively by the customer. PILE UP GAMES may refund the return costs in cases where it is found to be the responsibility of that return.
Claims
PILE UP GAMES excludes all warranty and any liability for inconvenience or damage inherent to the use of the Internet network, in particular, a service disruption, an external intrusion or the presence of computer viruses, or any case of force majeure so classified by the jurisprudence of the courts, to the extent permitted by applicable law.
Except in the case of a guarantee, any transaction between PILE UP GAMES and its customers, not contested within a period of 6 (six) months, cannot give rise to any claim.
Comments, Reviews, Product Rating
PILE UP GAMES reserves the right to refuse or withdraw all comments, criticisms, and opinions published by customers whenever they violate law and ethics (abusive advertising, defamatory purposes, insults, out-of-context comments, etc.). The same applies to the publication of photos and videos sent by the customer.
The client also has the right to request that his comments, photographs, or videos be removed, as long as he is the author of these and communicates this intention in writing.
Privacy Policy
PILE UP GAMES (Responsible for Data Processing) promotes the processing of personal data of individual customers, in compliance with the rules and principles established by the General Data Protection Regulation (GDPR).
The processing of personal data is justified by the consent given by the holder of the personal data, the negotiation, conclusion, and execution of contracts, the fulfillment of legal obligations, and the interests legitimately pursued by PILE UP GAMES. The legal basis for the treatment is that provided for in Article 6, paragraph 1, paragraphs. a), b), c) and f) of the GDPR. The legitimate interests are invoked to refer to the trade, disclosure, and marketing developed by PILE UP GAMES in the exercise of its commercial activity.
The personal data processed refers to the name, telephone contact, email address, tax identification number, and address. If made available electronically, the data processed by our website are encrypted and protected by advanced security mechanisms and will be used to allow the management of the website, development, and improvement of services and products made available to the Client.
The purpose of collecting and processing data is for the development and dissemination of marketing, PILE UP GAMES products, including a mailing list, newsletters, site management, access, registration and organization, contract management, customer support, assistance, compliance with legal obligations, litigation management, and data security. The personal data collected will be kept for as long as PILE UP GAMES makes its products available to the Customer, being able to maintain such registration for a period after the termination of such condition up to the limit of the maximum period of prescription of contractual obligations, which is currently twenty years, after which they will be eliminated, without prejudice to what was previously established regarding the conservation of voice recording data.
The data collected must be accurate and current, they are sent to the entity responsible for processing the data and will not be transmitted to third parties without the prior authorization of its owner. This does not prevent them from being able to be shared without this consent for the fulfillment of legal obligations, namely before the Tax and Customs Authority, National Statistics Institute, ASAE, police or judicial authorities, and other entities before which PILE UP GAMES has an obligation that imports the transmission of the Customer's personal data, to the extent necessary for such obligation.
The consent given by the user can be withdrawn by written communication addressed to PILE UP GAMES, the entity responsible for data processing, to the email address info@pileupgames.com. The total or partial revocation of the consent will not compromise the lawfulness of the previous data processing, nor the need to preserve the treatment that proves necessary to fulfill the purposes foreseen in the rule of article 6, paragraph 1, points. b) and c) of the GDPR.
The processing of personal data provided herein constitutes a requirement for access to the services and products marketed by PILE UP GAMES, the website's functionalities, the management, preparation, fulfillment of orders and contracts, the fulfillment of legal obligations, and the lack thereof non-viability of the use of the reserved area of the website by the holder of personal data, receipt of communications from PILE UP GAMES and the limitation in the provision of services that presuppose the processing of personal data.
The holder of personal data has the right to access, rectify, delete and limit and oppose the processing of his personal data, as well as the portability of the personal data that he has provided that are based on consent and when the processing is automated.
The holder of personal data is entitled to complain of the authority and control, which in Portugal is the National Data Protection Commission, with facilities at Rua de S. Bento, 148, r / C, 1200-821 Lisbon.
This communication complies with the duty to provide information provided for in article 13 of the GDPR.
The relationship with PILE UP GAMES presupposes the acceptance by the Client of the terms and conditions of the Privacy Policy expressed in this document.
Newsletter
Newsletter designation is given to e-mailings, promotional offers, and institutional newsletters, information about the company or the customer, sent directly to the customer's mailbox.
The client does not wish to receive the newsletter, simply express his intention in writing to the email address info@pileupgames.com.
Intellectual property
All elements contained in this website, whether visual or sound, including the underlying technology, are protected by copyright, trademarks, or patents. Being the exclusive property of PILE UP GAMES, they cannot be copied or reproduced in any form, for any purpose, without prior written authorization.
Customers who have a personal website on the Internet and who wish to place, for personal use, on their website a simple direct link to the homepage of the PILE UP GAMES website, must request authorization from Conjugar Criativo, Unipessoal Lda. in this case, an implicit affiliation or partnership agreement.
In all cases, any link, even tacitly authorized, must be removed with a simple request from Conjugar Criativo, Unipessoal Lda.
Total Agreement
These general terms and conditions of sale constitute the total agreement between the parties concerned. If one of the clauses of the present conditions becomes null and void, due to a legislative, normative, or sentence amendment, this should in no way affect its validity and respect.
Proof
Computerized records are seen as proof of communications, orders, and payments produced between the parties.
Applicable Law and Jurisdiction
Portuguese law applies to the sales conditions presented. In the absence of a resolution by agreement of the parties, any dispute arising from these General Conditions of Sale will be submitted to the competent Portuguese court.
Consumer Information
The Clients are informed that PILE UP GAMES is available for any clarification or resolution of any problem related to the service provided at this establishment. We also inform that the customer may, as consumers, resort to the Alternative Consumer Conflict Entity (ADR entity) below, in the event of a dispute:
CNIACC
NATIONAL CENTER FOR CONSUMPTION CONFLICTS INFORMATION AND ARBITRATION
Faculty of Law of the New University of Lisbon
Campolide Campus ⁞ 1099-032 Lisbon
Website: http://www.arbitragemdeconsumo.org/